Job Overview:
The office administrator is an important piece of the overall success of Snow Bros. Appliance! This position plays a crucial role in the smooth and efficient operation of our store. The individual in this position will handle various administrative tasks, maintain office organization, assist in customer service, and support the management team to ensure day-to-day business operations are running efficiently. This is a vital role for ensuring that both front-end and back-end operations are handled seamlessly.
Key Responsibilities:
- Answer phone calls, emails, and other communications from customers, suppliers, and internal team members.
- Manage and organize office records.
- Maintain filing systems, ensuring all records are updated and stored securely.
- Handle office supplies and place orders when necessary.
- Greet customers both in-person and on the phone, providing assistance as needed.
- Address customer inquiries regarding product information, pricing, availability, and delivery schedules.
- Process customer complaints or concerns and escalate to management as needed.
- Assist in inputting sales data and product details into the store’s systems.
- Maintain and update customer databases with accurate and current information.
- Track and follow up on consumer service needs.
- Assist with processing customer orders, including verifying payment details and preparing invoices.
- Ensure that the delivery schedule is up to date and accurately reflected in the system.
- General Office Maintenance:
- Keep the office environment clean, organized, and conducive to productivity.
- Ensure that office equipment is functioning correctly and report maintenance needs to management.
Skills & Qualifications:
- Education: High school diploma or equivalent; Associate’s degree or higher preferred.
- Experience: Prior experience in office administration or a retail environment is preferred.
- Skills:
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Proficient in MS Office (Word, Excel, Outlook) and point-of-sale (POS) systems.
- Strong attention to detail and accuracy in data entry.
- Ability to work independently and as part of a team.
- Customer-oriented with a friendly and professional demeanor.
- Basic accounting and financial management skills are a plus.
Physical Requirements:
- Ability to sit for extended periods and occasionally lift up to 25 lbs.
Working Conditions:
- Office environment within a retail store setting.
- Must be available to work flexible hours, including weekends or holidays, depending on business needs.
This role provides an opportunity to work in a fast-paced, customer-focused environment while contributing to the overall success of a retail appliance store. The Office Administrator will be an integral part of the team, helping to ensure excellent customer service and smooth store operations.
